What is SAP C4C?

SAP C4C (Cloud for Customer) is SAP's move back into cloud-based solutions for all their software (ERP, CRM, Planning...).  This is a move they made once before, and abandoned about 7 years ago (selling their existing customer base's implementations to AT&T).  Now with the cost of hosted solutions coming down, hardware prices are cheaper and newer companies are looking for a budgetable monthly cost without owning their own solution.

The vast majority of SAP C4C customers are "on-premise" meaning they own their own hardware, employee Basis, DBA, functional personnel, have disaster recovery and the other costs that come with owning the solution on site.


Our Approach

Students are at the top of our priority list and we always make sure that every student is given the best training possible. In order to provide the best training, all our training modes have been made interactive sessions. Out of all the 4 training modes, the students are given an opportunity to choose a mode of training depending on their requirements. Different training methods have been introduced for individuals as well as for corporates. Unlike most of the online trainings today, Our Online trainings are interactive sessions and are similar to our classroom trainings. The student will be connecting to our Live virtual classroom where they will be able interact with the trainer.

We provide one of the best professional trainings within SAP in the industry. The courses are run by experts with ample industry experience on this subject matter. The course run are well up to professional standards with the latest  industry updates. Contact our team at Jenrac Technologies for all your queries.


By the end of this training you will:
- Acquire the relevant knowledge required to clear the SAP certification exam.
- Understand the core concepts of SAP’s C4C module.
- Be able to apply the knowledge learned to progress in your career as an associate level SAP C4C consultant.

Knowledge of SAP CRM
A good bachelor’s degree in any field would be an advantage. Awareness to database technologies and basic software knowledge is advantageous but not a must.

Classroom Training: An Instructor led training in our dynamic learning environment based in our office at West London. The classroom is fitted with all the essential amenities needed to ensure a comfortable training experience and with this training you will have an opportunity to build a Networking with other learners, share experiences and develop social interaction.

Online: Unlike most organisations our online based training is a tutor led training system similar to the classroom based training in every given aspect making it more convenient to the students from any location around the world and also cost effective.

Onsite: This training is specifically made for the Corporate clients who wish to train their staff in different technologies. The clients are given an opportunity where they can tailor the duration of course according to their requirements and the training can be delivered in house/ at your location of choice or online.

Customised one to one: A tailored course for students looking for undeterred attention from the tutor at all the times. The duration of course and contents of the course are specifically customised to suite the students requirements. In addition to it the timings of the trainings can also be customised based on the availability of both the tutor as well as the student.

30 Hours

1. Four Full Days (Mon- Friday)
2. Two Weekends
3. Four Weekends half day Course

Looking for Fast Track training?

After the completion of their course, if the students are interested in getting their SAP Certification done, we would be guiding students on how and where to book slots for their examination.

Functional or Technical Certification Fee - £350 (excluding VAT)

Contractors can expect to earn between £300 and £500 per day depending on the experience. Permanent roles on average offer a salary of between £30 and £60k per annum, again depending on the experience required for the job. Permanent Lead roles requiring substantial experience can offer around the £100k per annum mark.

Although there is no guarantee of a job on course completion, we are almost certain that you should be able to find a suitable position within a few weeks after successful completion of the course.

Course Preview

- System Landscape
- Tenant Landscape

- Log in with Initial User ID
- Create Service Agent
- Authorization to service agent
- Lock initial User ID & Pwd

- Scoping
- Questionnaire

- Define Job definitions
- Create Employee
- Create Org Structure
- Assign employee to org structure
- Define Division
- Define Distribution Channel

- Fine Tuning Activities of Account
- Fine Tuning Activities of Contact
-Fine Tuning fo General Business Partner
- Duplicate Check of Business Partners in scoping and fine tunining

- Product Categories
- Material Number Ranges

- Base Price List
- Discount List
- Integration of Pricing with ECC/CRM

- Create incident
- Follow incident

- Marketing Lead
- Marketing Lead fine tuning
- Target Group
- Campaign
- Marketing Permissions

- Product List (Product Proposal)
- Opportunity
- Quotation
- Sales Order
-Explain integration scenarios
- Territory Management

- Service Ticket
- Service Level Agreements
- Service Categories
- Registered Products
- Warranties
- Installed Base
- Contract Templates
- Contracts
- Maintenance plans

- Communication System
- Communication Arrangement
- Code List Mapping
- ID Mapping for Integration
- Initial Load
- Monitoring
- Middleware Connectivity in ECC
-Ports in ECC
- Partner Profile
- ALE Distribution Model

- Hide Field
- Make Field Visible
- Create New Field
- Mashup

- Create Business Role
- Assign user’s to business role
- Provide access to work centers
- Restrict/Provide access to user’s based on fields

- Creation of Data Sources
- Creation of Reports
- Designing of Reports
- Report assignment to Users

- Feed
- Shelf
- Tag
- Library
- Follow