SAP ISU

What is SAP ISU?

SAP ISU Training is Specific Solution for Utilities Industry. It is also referred to as SAP IS-U/CCS (Customer Care and Services) SAP Utilities (SAP IS-U) is a sales and information system that supports utility and waste disposal companies. SAP IS Utilities Training also referred to as CR&B (Customer Relations and Billing).

 Our Approach

Students are at the top of our priority list and we always make sure that every student is given the best training possible. In order to provide the best training, all our training modes have been made interactive sessions. Out of all the 4 training modes, the students are given an opportunity to choose a mode of training depending on their requirements. Different training methods have been introduced for individuals as well as for corporates. Unlike most of the online trainings today, Our Online trainings are interactive sessions and are similar to our classroom trainings. The student will be connecting to our Live virtual classroom where they will be able interact with the trainer.

We provide one of the best professional trainings within SAP in the industry. The courses are run by experts with ample industry experience on this subject matter. The course run are well up to professional standards with the latest  industry updates. Contact our team at Jenrac Technologies for all your queries.

By the end of this training you will:
- Acquire the relevant knowledge required to clear the SAP certification exam.
- Understand the core concepts of SAP’s ISU module.
- Be able to apply the knowledge learned to progress in your career as an associate level SAP ISU consultant.

Essential
None
Recommended/Additional
A good bachelor’s degree in any field would be an advantage. Awareness to database technologies and basic software knowledge is advantageous but not a must.

Classroom Training: An Instructor led training in our dynamic learning environment based in our office at West London. The classroom is fitted with all the essential amenities needed to ensure a comfortable training experience and with this training you will have an opportunity to build a Networking with other learners, share experiences and develop social interaction.

Online: Unlike most organisations our online based training is a tutor led training system similar to the classroom based training in every given aspect making it more convenient to the students from any location around the world and also cost effective.

Onsite: This training is specifically made for the Corporate clients who wish to train their staff in different technologies. The clients are given an opportunity where they can tailor the duration of course according to their requirements and the training can be delivered in house/ at your location of choice or online.

Customised one to one: A tailored course for students looking for undeterred attention from the tutor at all the times. The duration of course and contents of the course are specifically customised to suite the students requirements. In addition to it the timings of the trainings can also be customised based on the availability of both the tutor as well as the student.

After the completion of their course, if the students are interested in getting their SAP Certification done, we would be guiding students on how and where to book slots for their examination.

Functional or Technical Certification Fee - £350 (excluding VAT)

Contractors can expect to earn between £300 and £500 per day depending on the experience. Permanent roles on average offer a salary of between £30 and £60k per annum, again depending on the experience required for the job. Permanent Lead roles requiring substantial experience can offer around the £100k per annum mark.

Although there is no guarantee of a job on course completion we are almost certain that you should be able to find a suitable position within a few weeks after successful completion of the course. As a part of Placement service, we offer CV reviewing in which your CV would be reviewed by our experts and essential modifications to be made would be recommended so that your CV suits perfectly to the kind of training you have taken.

Course Preview

- De-Regulatory Market
- Un bundling

- SAP R/ 3 Overview
- Extended R/ 3 Integration Model & SAP ISU
- SAP IS Utilities components
- ISU/ CCS Integration Model
- Relation between R/ 3 and ISU Components
- Typical ISU Scenario

- ASAP methodology
- AS-IS process
- Business requirements gathering & BBPs
- Go-Live process

- Purpose of regional structure
- Postal Regional structure
- Political Regional structure
- Company Regional structure
- Portions & Meter reading Units
- Scheduling tasks
- Dependencies of Regional structures

- 1. Front Office Overview
- 1.1. Front Office Introduction
- 1.2 How FO handles business
- 1.3 Front office processes
- 2. Customer Interaction center Overview
- 2.1. What is Customer Interaction center
- 2.2. CIC Business scenario
- 2.3. Uses of CIC
- 3. Integration with external communication systems

- 1. Introduction to Master data
- 2. Business Master data
- 2.1. Business Partner
- 2.2. Contract account
- 2.3. Contract
- 2.4. System configuration in SAP IS-U & R/ 3
- 2.5. Creation of Business master data
- 3. Technical Master data
- 3.1 Connection Object
- 3.2 Premise
-- 3.3 Installation
- 3.4. System configuration in SAP IS-U & R/ 3
- 3.5. Creation of Technical master data

- 1. Customer Contacts
- 2. Grouping of Customer contacts
- 3. Contact management in Customer Service
- 4. Display/ Change/ Create Customer contacts in CCS
- 5. R/ 3 Side configurations(non-CCS)

- 1. Move-in Introduction
- 2. Move-in Business scenario
- 3. Move-in Processing
- 4. Changes to contract data during Move-in
- 5. Allocation of Contract to installation
- 6. Installation History
- 7. System Configurations SAP IS-U

- Device Category & Device
- Device management Overview
- Integration with Logistics
- Register & Register data
- Modeling of devices
- Device Inspection and certification

- 1. Installation Overview
- 2. The Installation service process
- 3. Installation services
- 4. Service processing
- 5. Periodic Device replacement
- 5.1. Replacement of a meter
- 5.2. Reversal of Removal
- 6. Business scenario: Replacement of sample device
- 6.1. Generation of service order
- 6.2. Executing the service order
- 6.3. Determining the Device location
- 6.4. Device Location & data

- 1. Relationship between Technical objects
- 2. Service order execution steps
- 3. Technical installation structure
- 3.1. Example of installation structure
- 3.2. Billing related process & data entry
- 4. Device History
- 5. Device life cycle

- 1. Meter Reading introduction
- 2. Types of Meter reading
- 3. Meter Reading Organization(Street route)
- 4. Creating Meter reading orders
- 5. Validating Meter reading results
- 5.1. Monitoring meter reading results
- 5.2. Reversing Meter reading orders

- 1. Billing Overview
- 1.1. Billing Introduction
- 1.2. Billing scenario
- 1.3. ISU/ CCS billing
- 2. Billing Procedures
- 2.1. Billing Tasks
- 2.2. Billing periods
- 2.3. Forms of Billing
- 2.4. Special Billing functions
- 2.5. Process of Billing
- 2.6. Process of Billing
- 2.7. Entry of selection
- 3. Billing & Simulation
- 3.1. Simulation types
- 3.2. Document types
- 3.3. Document Information
- 3.4. Further processing of documents
- 3.5. Outsorting Procedure
- 4. Billing Reversal Process
- Data between Smart grid and SAP System

- 1. Invoicing Overview
- 2. Tasks of invoicing
- 3. Invoicing Procedure
- 4. Invoicing units
- 4.1. Mandatory Contracts
- 4.2. Optional Contracts
- 5. Cross company code Invoicing
- 6. Settlement
- 7. Budget Billing procedure
- 7.1. Payment plan categories
- 7.2. Creation of Budget billing plan
- 7.3. Invoicing reversal
- 7.4. Bill reversal
- 8. Billing master data
- 8.1. Business objects Rate allocation
- 8.2. Rate category
- 8.3. Rate type
- 8.4. Business Objects – Rate structures
- 8.4. 1. Rate, Rate data & Rate step
- 8.5. Fact group structure
- 8.5. 1. Operand data
- 8.5. 2. Operand values
- 8.6. Price categories
- 8.7. Price types
- 8.8. Rate determination
- 8.9. Discounts/ Surcharges

- 1. Overview
- 2. FICA Business scenarios
- 3. Special features of FICA
- 4. Understanding the terminology
- 4.1. Payment run & Payment Lot
- 4.2. Clearing
- 4.3. Returns
- 4.3. 1. Influential factors
- 4.3. 2. Activity settings
- 4.4. Returns lot
- 4.5. Installment plan
- 5. FICA Business transactions
- 5.1. Document posting
- 5.2. Payment posting
- 5.3. Incoming payments
- 5.4. Account maintenance
- 5.5. Document reversal
- 5.6. Interest
- 5.7. Account display
- 5.8. Dunning
- 5.8. 1. Dunning principle
- 5.8. 2. Dunning levels
- 5.8. 3. Dunning history
- 5.9. Returns processing

- 1. Introduction
- 2.SAP Script overview
- 3. SAP Smart form Overview
- 4. Maintaining forms
- 5. Integration of Print workbench & SAP Scripts
- 6. Print control & Print environment

- 1. Introduction to EMIGALL
- 2. Overview of data migration in SAP IS-U
- 2.1. Maintaining company parameters
- 2.2. Object maintenance
- 2.3. Field Rules
- 2.4. Data import
- 2.5. Processing import file
- 2.6. Analysis migration statistics
- 2.7. Key status management
- 2.8. Data download

- 1. Introduction to WORKFLOW
- 2. Integration of WORKFLOW & SAP
- 3. Dealing with WORKFLOW in SAP IS-U
- 4. WORKFLOW Scenarios in SAP IS-U
- 4.1. Customer care service scenarios
- 4.2. Device management scenarios
- 4.3. Billing & invoicing scenarios
- 4.4. FICA Scenarios

- 1. Introduction to User-exits
- 1.1. Function-exits
- 1.2. Menu-exits
- 1.3. Screen-exits
- 1.4. Field-exits
- 2. Introduction to BADIS
- 3. How to find User exits & BADI s

Developing the Business blue print

Developing a functional specification